1. Change-of-mind refunds
For a paid CommitDiary plan, you can request a change-of-mind refund within 14 days of the relevant purchase or renewal. Paddle may review the transaction and the service already used when applying its refund process.
This 14-day window does not limit a mandatory right to a refund, remedy, or cancellation under applicable law, including where the service was not supplied as agreed or a payment was unauthorised.
2. How to request one
Use Paddle's buyer support at Paddle.net and include the email used for checkout, the transaction reference, and the reason for the request. Never send your card number, CVV, password, API key, or other secret.
If Paddle.net is unavailable or you need help identifying a transaction, contact support@commitdiary.dev and we will route the request.
3. Cancellation
Cancel a recurring plan through the CommitDiary billing portal. Cancellation stops future renewals; access normally remains available until the end of the current paid period. Cancelling does not itself create a refund for time already paid for.
4. Service problems and payment errors
Contact us promptly if you were charged twice, paid for a plan that was not provisioned, received a material service failure, or see a payment you do not recognise. We will investigate the account and provider records and seek the appropriate correction, refund, or other remedy.
Refunds approved by Paddle normally return to the original payment method. The time for a credit to appear depends on the payment method and financial institution.
5. Fair treatment
We do not use an unreasonable “all sales are final” rule. We will assess requests consistently, communicate the outcome, and preserve rights that cannot lawfully be excluded.
6. Records and escalation
Keep your receipt and support reference. If we cannot resolve a complaint, you may use the applicable consumer-protection channels, including the FCCPC complaint portal.